Podium - Phones not displaying call parks correctly when a customer is parked. – Incident details

All systems operational

Phones not displaying call parks correctly when a customer is parked.

Resolved
Degraded performance
Started 8 months agoLasted 4 days

Affected

Phones

Degraded performance from 4:06 PM to 7:11 PM, Operational from 7:11 PM to 3:16 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified and implemented a fix for the issue where placing a customer on hold using the call park feature caused the desk phone to display red flashing lights and incorrect button indicators. Our team is currently monitoring the fix to ensure the issue is fully resolved.

    We appreciate your continued patience and understanding throughout this process.

  • Identified
    Identified

    We have identified an issue where placing a customer on hold using the call park feature causes the desk phone to display red flashing lights and incorrect button indicators. Our team is currently investigating the root cause and working to implement a resolution as quickly as possible.

    We appreciate your continued patience and understanding as we work toward a solution.

  • Investigating
    Investigating

    We are currently experiencing an issue where placing a customer on hold using the call park feature causes the desk phone to display red flashing lights and incorrect button indicators. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

    We appreciate your patience and understanding as we work toward a solution.

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