Podium - Delay with phone call conversation items – Incident details

Experiencing partially degraded performance

Delay with phone call conversation items

Resolved
Degraded performance
Started 2 days agoLasted 1 day

Affected

Phones

Degraded performance from 4:55 PM to 5:37 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We Identified the cause of the issue and pushed a fix that is resolving the alerts and errors across the board. We will continue to monitor for alerts to ensure a full resolution.

  • Investigating
    Investigating

    We are seeing new alerts and reports of users getting an error when viewing conversations. We are investigating the issues and will provide updates as more information becomes available.

  • Monitoring
    Monitoring

    We implemented a fix and are currently seeing improvements across the board. Our services are working through a backlog of events and may see phone call conversation items delay for up to one hour but the queue is actively shrinking. We will continue to monitor to ensure a full resolution.

  • Update
    Update

    We are still investigating this issue and working as quickly as possible to get it resolved. We will provide more information as we look into the issue.

  • Investigating
    Investigating

    We are currently experiencing a delay in the display of phone call conversation items, including missed calls, voicemails, and call recordings. Our team is actively investigating the issue and working to resolve it as quickly as possible.