Podium - The window that pops up when checking a new Lead is erroring out – Incident details

All systems operational

The window that pops up when checking a new Lead is erroring out

Resolved
Degraded performance
Started 6 days agoLasted about 1 hour

Affected

LeadDrive

Degraded performance from 8:10 PM to 9:11 PM

Updates
  • Resolved
    Resolved

    The incident has been downgraded to a high priority fix scheduled for tomorrow. In the meantime, if you are seeing the issue you can still access the Lead Details page by clicking on the Contact Profile and then on the Lead Updated section.

  • Identified
    Identified

    We have identified the cause for the error message and are working on a fix that should be live soon.

  • Investigating
    Investigating
    When clicking "More Details" on a lead, the window that pops up is showing an error message. Leads are still actively pulling in, but the details for them are not currently viewable. We're actively investigating and will provide an update soon.
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