Podium - New contacts aren't appearing correctly – Incident details

All systems operational

New contacts aren't appearing correctly

Resolved
Major outage
Started 8 days agoLasted about 2 hours

Affected

Contacts

Degraded performance from 4:23 PM to 5:53 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the cause of the issue. We're working on a fix and will be implementing it soon.

    The main issue is a lag in properly processing the lead information—so while new contact information may not be searchable/viewable right now we expect no contact information to be lost

  • Investigating
    Investigating
    We're seeing reports of new leads/contacts not being saved properly within Podium. We're actively investigating the root cause and will provide updates as soon as possible