Podium - Some Podium Phones are down – Incident details

Messaging experiencing degraded performance

Some Podium Phones are down

Resolved
Partial outage 60 %
Started about 1 month agoLasted 9 minutes

Affected

Phones

Partial outage from 8:34 PM to 8:39 PM, Operational from 8:39 PM to 8:43 PM

Updates
  • Resolved
    UTC
    Resolved

    Our Podium Phones functionality has fully returned to normal. We apologize for the inconvenience this caused and will be investigating the root cause to ensure similar down time doesn't occur again.

  • Monitoring
    UTC
    Monitoring

    We've implemented our fix and are seeing results return to normal. We're continuing to monitor to ensure regular functionality

  • Investigating
    UTC
    Investigating
    We're seeing a large number of internal errors with Podium Phones causing calls to fail. We're actively investigating and working on a fix to resolve these errors and will provide an update soon
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