Podium - Lag with conversation list updating in the Inbox – Incident details

Messaging experiencing degraded performance

Lag with conversation list updating in the Inbox

Resolved
Degraded performance
Started 3 days agoLasted about 4 hours

Affected

Messaging

Degraded performance from 4:26 PM to 8:24 PM

Updates
  • Resolved
    UTC
    Resolved

    There should no longer be any delay with the inbox and conversation list

  • Monitoring
    UTC
    Monitoring

    We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional

  • Investigating
    UTC
    Investigating

    We're seeing 15-30 minute lag spikes with conversation lists updating in the inbox. We've got our engineering team working on resolving this lag and will provide an update as soon as possible

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