Podium - Review issues with Reporting and Attribution – Incident details

Review issues with Reporting and Attribution

Resolved
Degraded performance
Started over 3 years ago

Affected

Reviews

Operational from 3:26 PM to 3:26 PM

Updates
  • Identified
    UTC
    Identified

    We've identified the issue and got reports back up and running. Fixing review attribution is currently in progress.

  • Investigating
    UTC
    Investigating

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.

  • Resolved
    UTC
    Resolved

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.