Messaging Errors

Resolved

Major outage

Started over 3 years agoMay 02, 2023Lasted about 3 hoursMay 02, 20233:236:20 PMUTC

Affected

Bulk Messaging

Messaging

Payments

Reviews

Phones

Webchat

Updates

Resolved
May 02, 2023 at 6:20 PMUTC
Resolved
May 02, 2023 at 6:20 PMUTC
We appreciate your patience as we worked through this incident. During this period, any message not delivered will be reflected within the Podium Interface. If you wish to ensure the delivery of these messages, please resend them manually through Podium.
Update
May 02, 2023 at 5:27 PMUTC
Update
May 02, 2023 at 5:27 PMUTC
We are back up and showing operational. We are investigating possibilities for replaying outbound messages that failed during this incident. We will continue to provide updates as we monitor the situation, and work on recovering.
Monitoring
May 02, 2023 at 5:14 PMUTC
Monitoring
May 02, 2023 at 5:14 PMUTC
We are seeing improvements with outbound and inbound messaging deliverability. We are still working on a full resolution and will continue to monitor the current situation.
Investigating
May 02, 2023 at 3:23 PMUTC
Investigating
May 02, 2023 at 3:23 PMUTC
We are currently experiencing an issue with messaging traffic and preventing some messages from sending. We apologize for the inconvenience that this is causing, and we will continue to provide updates as we investigate this issue.

Podium - Messaging Errors – Incident details