Inbound Calls aren't triggering phones to ring

Resolved

Partial outage

Started over 3 years agoMay 18, 2023Lasted about 2 hoursMay 18, 202311:43 PMMay 19, 20232:11 AMUTC

Affected

Phones

Updates

Resolved
May 19, 2023 at 2:11 AMUTC
Resolved
May 19, 2023 at 2:11 AMUTC
Our phone systems have fully recovered. We thank you for your patience during this incident.
Monitoring
May 19, 2023 at 12:50 AMUTC
Monitoring
May 19, 2023 at 12:50 AMUTC
Our phones appear to be returning to a regular state. However we will continue to monitor until our partner's system has fully recovered
Update
May 19, 2023 at 12:31 AMUTC
Update
May 19, 2023 at 12:31 AMUTC
We are working with our partners on a resolution for this incident. We will continue to provide updates on this incident as we receive them. We appreciate your patience.
Update
May 18, 2023 at 11:47 PMUTC
Update
May 18, 2023 at 11:47 PMUTC
Hardphones are currently unable to send or receive calls

Softphones are able to send calls but will not ring for inbound calls. These calls are still going to voicemail and are not being dropped.

We are still working to understand this issue to be able to provide an estimated time for when we will be back up.
Investigating
May 18, 2023 at 11:43 PMUTC
Investigating
May 18, 2023 at 11:43 PMUTC
We are currently investigating the cause of this issue and are working to get updates as quickly as possible

Podium - Inbound Calls aren't triggering phones to ring – Incident details