All systems operational

Show current status

Resolved
Inbound Calls aren't triggering phones to ring

Started
May 18, 2023 at 11:43 PM
Status
Resolved after about 2 hours

Impact

Partial outage
Affected
Phones
  • Resolved

    Our phone systems have fully recovered. We thank you for your patience during this incident.

  • Monitoring

    Our phones appear to be returning to a regular state. However we will continue to monitor until our partner's system has fully recovered

  • Investigating

    We are working with our partners on a resolution for this incident. We will continue to provide updates on this incident as we receive them. We appreciate your patience.

  • Investigating

    Hardphones are currently unable to send or receive calls

    Softphones are able to send calls but will not ring for inbound calls. These calls are still going to voicemail and are not being dropped.

    We are still working to understand this issue to be able to provide an estimated time for when we will be back up.

  • Investigating

    We are currently investigating the cause of this issue and are working to get updates as quickly as possible

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