Calls intermittently going straight to Voicemail and disconnecting - Incident details - Podium - Status

Calls intermittently going straight to Voicemail and disconnecting

Resolved

Degraded performance

Started 7 months agoMarch 25, 2026Lasted 989 hours 35 minutesMarch 25, 20264:18 PMMay 05, 20269:54 PMUTC

Affected

Automations

Bulk Messaging

Contacts

Messaging

Mobile

Payments

Updates

Resolved
May 05, 2026 at 9:54 PMUTC
Resolved
May 05, 2026 at 9:54 PMUTC
This incident has been resolved.
Monitoring
March 26, 2026 at 11:53 PMUTC
Monitoring
March 26, 2026 at 11:53 PMUTC
We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases.
Identified
March 25, 2026 at 4:18 PMUTC
Identified
March 25, 2026 at 4:18 PMUTC
We have identified an issue causing calls going straight to voicemail intermittently and disconnecting and we are working on getting the issue fixed.