Podium - Text AI Responses are delayed – Incident details

Text AI Responses are delayed

Resolved1 hour 40 minutes

Affected

AI Employee

Degraded performance from 8:20 PM to 10:01 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We noticed an increase in AI Response times and are actively investigating.

    Some users may see their AI Agent missing from the AI Studio page.

    We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate