Podium - Automation sends are delayed – Incident details

All systems operational

Automation sends are delayed

Resolved
Major outage
Started 4 months agoLasted about 6 hours

Affected

Automations

Degraded performance from 3:15 PM to 5:48 PM, Operational from 5:48 PM to 8:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We've re-opened this incident. We're still seeing delays and this is impacted all automations.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    Our engineering team is still working on a fix. We'll provide another update soon.

  • Identified
    UTC
    Identified

    We have identified the issue causing our Automations platform to fail to update Contact statuses. We're working on a fix, we'll notify once this fix is out and working.

  • Investigating
    UTC
    Investigating
    We're seeing that our automations platform is unable to make changes to Contacts' Statuses currently. We've got our engineering team taking a look and will provide an update soon
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