AI Agent for Medspa EMR customers not booking events

Resolved

Degraded performance

Started 6 months agoApril 22, 2026Lasted 15 hours 7 minutesApril 22, 202610:12 PMApril 23, 20261:20 PMUTC

Affected

AI Employee

Updates

Resolved
April 23, 2026 at 1:20 PMUTC
Resolved
April 23, 2026 at 1:20 PMUTC
This incident has been resolved.
Update
April 22, 2026 at 10:59 PMUTC
Update
April 22, 2026 at 10:59 PMUTC
A fix is currently being investigated.
Identified
April 22, 2026 at 10:12 PMUTC
Identified
April 22, 2026 at 10:12 PMUTC
For Medspa EMR customers using our playbooks agent, the agent is currently unable to book events. The agent is able to take all other actions. Engineering is currently investigating a fix.

Podium - AI Agent for Medspa EMR customers not booking events – Incident details