Large number of Bulk Messages are failing to send

Resolved

Major outage

Started 3 months agoJuly 09, 2026Lasted 1 hour 7 minutesJuly 09, 20263:525:00 PMUTC

Affected

Bulk Messaging

Updates

Resolved
July 09, 2026 at 5:00 PMUTC
Resolved
July 09, 2026 at 5:00 PMUTC
Bulk messages are now working normally. Thank you for your patience
Monitoring
July 09, 2026 at 4:18 PMUTC
Monitoring
July 09, 2026 at 4:18 PMUTC
We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal
Identified
July 09, 2026 at 4:11 PMUTC
Identified
July 09, 2026 at 4:11 PMUTC
We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality
Investigating
July 09, 2026 at 3:52 PMUTC
Investigating
July 09, 2026 at 3:52 PMUTC
We're receiving a large number of reports of bulk messages failing to send. We are actively investigating

Podium - Large number of Bulk Messages are failing to send – Incident details