Podium - Inbox search failing to return results – Incident details

All systems operational

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Inbox search failing to return results

ResolvedDegraded performance3 hours 6 minutes

Affected

Contacts

Degraded performance from 2:03 PM to 2:25 PM, Operational from 2:25 PM to 5:09 PM

Messaging

Degraded performance from 2:03 PM to 2:25 PM, Operational from 2:25 PM to 5:09 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available.
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