Podium - Notice history

AI Employee experiencing degraded performance

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Degraded performance

Notice history

Oct 2025

AI Settings Page not Loading Instant Answers
  • Identified
    Identified
    The AI instant answers page (FAQs) page is not currently loading. We are working to get it loading as soon as possible.
Incorrect Inventory Details: Furniture, Appliance, Mattress, Jewelry, and Auto
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’re continuing to work on resolving this incident. We’ve confirmed that Auto data is also impacted. Product catalogs for these verticals haven’t been updated since 10:45 AM, though the existing data remains accurate.

  • Investigating
    Investigating

    We are currently investigating this incident with Podium's product catalog.

Review invitation links not working
  • Resolved
    Resolved

    This issue has been resolved 🎉

  • Investigating
    Investigating
    We're seeing any review invitation link with the https://r.podium.co/ domain is currently down. We're actively working on a resolution.
Delays in contact updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently pushing a fix that will resolve the latency, and we will continue to monitor to ensure the queue returns to normal.

  • Investigating
    Investigating
    We are seeing delays in contact updates. Events such as uploading contact CSV file, and updating contact data may see a delay. The update will go through but may take some time. We are currently investigating the cause and will provide more updates as information becomes available.
A small number of accounts are experiencing issues with Outbound MMS Messages
  • Resolved
    Resolved

    We are marking this incident as resolved as we haven't seen any new errors in a couple hours now. Thank you.

  • Monitoring
    Monitoring

    We have noticed error rates returning to normal but are continuing to monitor to ensure everything has been resolved

  • Investigating
    Investigating
    We noticed a small spike in Message Deliverability errors (inbound and outbound messages). The list of affected accounts seems small but we're unaware of the scope and are actively investigating. We'll provide an update as we discover more

Sep 2025

Delivery delays to T-Mobile numbers (US)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our carrier has reported recovery in these delays and is monitoring the situation.

  • Identified
    Identified
    Our carrier partner reports seeing delivery delays to T-Mobile numbers in the United States. We're monitoring the situation and will update our status page as new information becomes available.
Some Outlook emails not delivering
  • Resolved
    Resolved

    This issue is resolved 🎉

  • Update
    Update

    We're seeing a spike in Outlook emails failing, but are communicating with Outlook and continuing to work on it.

  • Monitoring
    Monitoring
    We've seen a small amount of both inbound and outbound Outlook emails not send successfully. We have a fix in place and are monitoring the issue.
Intermittent Issues with AI Escalations
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    When AI is requesting help from a Human, some users are unable to interact with the "Yes/No" buttons to guide the AI on the correct answer.
Delay with Loading Webchat and Livechat
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We are seeing an improvement in load times.

  • Identified
    Identified
    We’ve identified a small delay affecting the loading of Webchat and Livechat on websites, as well as the delivery of messages.
Delays in Specific Automation Outcomes
  • Resolved
    Resolved

    We have deployed a fix and we are processing events at a faster rate. Thank you for your patience as we worked through this issue.

  • Identified
    Identified
    We're seeing significant delays in the below automation outcomes Send an email Send AI Follow-Up Message (Legacy) Send Notification Assign Conversation to Inbox Remove existing conversation assignment Assign a conversation to an employee Dynamically assign a conversation from trigger Send AI Follow Up Message Create/Update Opportunity Send Voice AI Call Send Calendar Notification Update Status Send AI Follow Up Message For Test Drive No-Shows

Aug 2025

Phones Maintenance
  • Completed
    August 27, 2025 at 10:15 AM
    Completed
    August 27, 2025 at 10:15 AM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 10:00 AM
    In progress
    August 27, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 10:00 AM
    Planned
    August 27, 2025 at 10:00 AM

    We are performing maintenance on our Phones Product beginning at 4:00am MST. We expect minimal impact but intermittent errors may occur while using our Phones product.

Automations Delayed
  • Resolved
    Resolved

    This incident has been resolved and we should be completely caught up on automated events.

  • Monitoring
    Monitoring

    We have implemented a fix and are processing through events much faster. We are still working through a backlog of accumulated events so some automated events may still be delayed.

  • Investigating
    Investigating
    We've identified an issue where all automations in Podium are delayed.
Outbound messages delayed
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    Outbound messages (email and text) are delayed in sending. We are currently investigating this issue.
Some inbound and outbound Outlook emails failing
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We are discussing the issue with Microsoft and are continuing to monitor it on our end.

  • Investigating
    Investigating
    We are aware of an issue right now where some inbound email leads from Outlook are not pulling into Podium. We are working on a fix.
Bulk Messages incorrectly showing monthly limit has been reached
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident.

Aug 2025 to Oct 2025

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