Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Jan 2025

Delays updating contact's opt-in status
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident.

Changes to the desk phone settings page is currently not working
  • Resolved
    Resolved

    We have implemented a fix and the incident has been resolved. Thank you for your patience!

  • Investigating
    Investigating

    Currently any changes made to the desk phones settings page are not saving. Also accounts are unable to add new users. We are currently looking into this issue and will provide an update shortly.

Inbound callers aren't hearing the dial tone on webphones
  • Monitoring
    Monitoring

    Due to the low number of users affected by this issue we are downgrading this incident to a high priority bug that we're hoping to resolve tomorrow (Wed. 15th) morning. We'll continue to monitor impact and provide an update when the fix has been released

  • Identified
    Identified

    We have discovered the root cause of the issue and believe the number of actual businesses affected is minimal. We are currently working on mitigating the issue.

  • Update
    Update

    We are still actively investigating this issue. We'll provide an update soon.

  • Investigating
    Investigating

    Some customer callers are not hearing the dialing tone. This appears to be affecting webphones. The calls are still successfully connecting.

    Hardphones are unaffected.

Lag in the inbox
  • Resolved
    Resolved

    We are not seeing any alerts after the changes, we are now marking this incident as resolved!

  • Monitoring
    Monitoring

    We rolled back a change and are seeing improvements, we will continue to monitor to ensure that the platform is fully restored.

  • Investigating
    Investigating

    We are seeing issues with lag in the inbox. We are currently investigating the issue and will add more information as it becomes available.

Dec 2024

Some Jerry responses are delayed
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Jerry responses aren't being delivered
  • Resolved
    Resolved

    Jerry is responding as expected now.

  • Monitoring
    Monitoring

    We are seeing improvement in Jerry's responses and are currently monitoring.

  • Investigating
    Investigating
    We are currently investigating this incident.
Phones losing registration
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have pushed an update to the phones effected by the issue causing them to lose registration to fix the issue. We are now monitoring the phones to make sure the issue is resolved.

  • Identified
    Identified

    We have Identified the issue causing the phones to lose registration and we are currently working on fixing the issue.

  • Investigating
    Investigating

    We noticed some customers are experiencing their phones losing registration. We are currently investigating this incident.

Public API Throwing Errors
  • Resolved
    Resolved

    We experienced a brief disruption affecting both our Public API and Card Readers. These issues have been identified and fully resolved, and all systems are now operating as expected.

  • Monitoring
    Monitoring

    We saw a spike in 500 errors across all endpoints on our public API. We are no longer seeing errors but will continue to monitor.

Images not loading in app
  • Resolved
    Resolved

    We found the cause of the error, and reverted the change. This is now resolved!

  • Investigating
    Investigating

    We are currently investigating an issue that is causing an issue with images in the inbox which is preventing users from viewing images, and sending images. We will provide an update as soon as more information is available.

Nov 2024

Black Friday & Cyber Monday Traffic Notice
  • Resolved
    Resolved

    Due to increased demand on mobile communication networks, U.S. carriers may experience congestion during the Black Friday and Cyber Monday period. As a result, SMS and MMS messages may face intermittent delivery delays.

    We appreciate your understanding during this busy time and are here to support you if you have any questions or concerns.

AI Agent was not responsive from 8:30 AM MST - 8:53 AM MST
  • Resolved
    Resolved
    This incident has been resolved.
Delayed AI Agent responses
  • Resolved
    Resolved

    This incident was resolved as of 11/25 at 3:45pm PT.

  • Update
    Update

    We are not observing continued AI response delays; however, we are still monitoring until our AI provider confirms the issue is resolved.

  • Monitoring
    Monitoring

    We are not observing continued AI response delays; however, we are still monitoring until our AI provider confirms the issue is resolved.

  • Identified
    Identified

    We are seeing delayed AI responses from our AI provider.

  • Monitoring
    Monitoring

    AI agent responses should not be delayed anymore. We are monitoring for any spikes in delays.

Email leads delayed
  • Resolved
    Resolved

    This issue has been resolved.

  • Identified
    Identified

    Gmail leads are back up, but Outlook is still down due to an outage on Microsoft's end. We're continuing to monitor this and will get it back up and running in Podium as soon as we're able to.

  • Investigating
    Investigating

    We are currently seeing an issue where some leads from email sources are delayed in pulling into Podium. We are working on a fix.

Some customers experiencing intermittent delays with outbound message deliverability
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing and seeing improvements with successful outbound message delivery and are currently monitoring the situation.

  • Investigating
    Investigating

    We are currently investigating this incident with our carrier.

Nov 2024 to Jan 2025

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