Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Feb 2023

Some Phones users are unable to transfer calls on the mobile app
  • Resolved
    Resolved

    We have resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some users unable to select/filter Campaign audience
  • Resolved
    Resolved

    This issue has been resolved.

Some accounts seeing difficulties with requesting Payments
  • Resolved
    Resolved

    This incident has been resolved! Thanks for your patience.

  • Monitoring
    Monitoring

    We are currently implementing a more permanent fix for the accounts affected by this. More updates to come soon. Thanks for your patience!

  • Update
    Update

    We thank you for your patience while we continue to work to resolve this issue.

    We're able to provide a workaround in the meantime. If you are running into this issue, navigate to Payments > Payment Settings and toggle off Affirm as a Default Payment Method. Then attempt to request the payment again.

    We will provide more updates as we receive them.

  • Identified
    Identified

    We have discovered a small subset of users running into difficulties with:

    • Sending Text-2-Pay links to customers
    • Completing Manual Entry payments

    The issue lies with our partners and we'll be working with them to ensure this issue is resolved as soon as possible. We'll provide updates here as we receive them.

Some users unable to access Payment Activity
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We have identified the cause of the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are aware of an issue causing some users to not load the Payment Activity page. We are currently looking into this issue.

AU messaging issues
  • Resolved
    Resolved

    Our carrier partners were able to push a fix for the AU numbers that were experiencing issues.

  • Investigating
    Investigating

    We are currently investigating an issue with AU Customers having an issue with Messaging. We are working with our Carrier Partners to identify and resolve the issue ASAP.

Jan 2023

AU False outbound error messages
  • Resolved
    Resolved

    A fix was pushed by our carrier partners that has resolved this issue.

  • Monitoring
    Monitoring

    We are aware of an issue with AU customers seeing some messages fail intermittently. A majority of these fails are a false positive and messages are being delivered successfully. We are working with our carrier partners to resolve the issue ASAP. We apologize for any inconvenience this may cause!

Unable to receive some inbound messages
  • Resolved
    Resolved

    We have not received any new reports of this issue and inbound messages have returned to normal and expected levels. We appreciate the patience with this issue.

  • Monitoring
    Monitoring

    We're beginning to see a lowering in error rates on inbound messages for our users. We'll continue to monitor inbound message rates for anomalies. We appreciate your patience with this matter.

  • Update
    Update

    We have identified the root cause of the issue. The fix is being worked on and we'll provide an update once we've received confirmation that the fix has been implemented.

  • Update
    Update

    Thank you for your patience as we continue to work on this incident. We have found the scope of the issue to affect numbers in Australia and continue to fully resolve this issue as soon as possible.

  • Identified
    Identified

    We are working with our partners and believe this issue lies with certain carriers. Our partners are reaching out to carriers on what may be causing these issues. We'll update when we receive a response.

  • Update
    Update

    We are working hard on identifying the issue. We appreciate your patience as we work on resolving this incident.

  • Investigating
    Investigating

    We are currently investigating an incident where we're unable to receive some inbound messages. We are working with our third-party partners to resolve this incident as soon as possible

Communications Channels settings page down
  • Resolved
    Resolved

    This issue is now resolved the issue!

  • Investigating
    Investigating

    We are seeing errors when attempting to load the Communications Channels page found in settings. We are currently investigating the issue.

Some users only able to send templates
  • Resolved
    Resolved

    We have resolved the issue.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We have identified the issue and are working towards a fix.

Unable to change contacts' names
  • Resolved
    Resolved

    We have resolved the issue. Making updates to contacts is operational.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We have identified an issue with changing contacts' names and are working towards a fix.

Dec 2022

Scheduled Podium Maintenance
  • Completed
    December 18, 2022 at 6:00 AM
    Completed
    December 18, 2022 at 6:00 AM

    Maintenance has completed successfully

  • In progress
    December 18, 2022 at 5:00 AM
    In progress
    December 18, 2022 at 5:00 AM

    Maintenance is now in progress

  • Planned
    December 18, 2022 at 5:00 AM
    Planned
    December 18, 2022 at 5:00 AM

    We are planning for scheduled maintenance during this time. Users will be unable to use automations, appointments, campaigns, reporting, or reviews during this time.

Third-party reviews delayed in pulling into Podium
  • Resolved
    Resolved

    The issue with our third-party we hooks has now been resolved! We appreciate your patience as we worked with our partners on a resolution for delayed reviews

  • Investigating
    Investigating

    We are noticing delays with pulling in reviews that have been posted to a third-party platform. Certain reviews may take up to a day to pull into Podium after they have been posted. We have identified the issue involves a third-party and will be working with them for resolution.

Webhook delays
  • Resolved
    Resolved

    This has been resolved. Webhook events should be delivering now.

  • Investigating
    Investigating

    We are currently seeing delays with our webhooks. We are investigating this incident.

Some Text-to-Pay Payments have no payment method available
  • Resolved
    Resolved

    If you are having trouble with this issue, please contact Support.

  • Investigating
    Investigating

    We are seeing an issue where there is no payment method for a customer to select. This is only affecting a small number of invoices using text-to-pay. We are currently investigating this incident.

Payment Creation form not appearing from the conversation button
  • Resolved
    Resolved

    We have resolved the issue involving Payments Creation forms. Thank you for your patience!

  • Investigating
    Investigating

    We are currently investigating this incident. In the meantime, using the (+) button in the navigation bar on desktop will still show the Payment Creation form.

Dec 2022 to Feb 2023

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