Messaging Experiencing Degraded Performance

Automations

Operational
Campaigns
Operational

Messaging

Degraded performance
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational
Voice
Operational
Web Application
Operational
Webchat
Operational

Notice history

Oct 2022

Scheduled Maintenance
  • Completed
    October 29, 2022 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    October 29, 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    October 29, 2022 at 4:00 AM

    There will be maintenance on our Reviews and Webchat platforms on Friday, October 28th, from 10:00pm to 11:00pm MT. Users will not be able to send review invites during this time, and Webchat settings will not be editable from within Podium. Web Suite will continue to function.

Some users experiencing issues using payments on the mobile app
  • Resolved
    October 25, 2022 at 8:17 PM

    This issue is resolved. Thank you for your patience!

  • Identified
    October 25, 2022 at 7:47 PM

    We are aware of an issue preventing some users from using payments on the mobile app. We are currently investigating this issue!

Scheduled Maintenance
  • Completed
    October 22, 2022 at 4:30 AM

    Maintenance has completed successfully

  • In progress
    October 22, 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    October 22, 2022 at 4:00 AM

    There will be maintenance on our Reviews platform tonight, October 21st, from 10:00pm to 10:30pm MT. Reviews will not pull in during this time, nor will users be able to respond to reviews or credit users to reviews.

Issues with number provisioning
  • Resolved
    October 21, 2022 at 4:51 AM

    We just pushed out a fix for this issue, and this incident is now marked as resolved!

  • Identified
    October 20, 2022 at 7:49 PM

    We have now identified the root-cause of this issue, and we will continue to work towards a fix for the organizations and locations that are experiencing any messaging issues.

  • Investigating
    October 20, 2022 at 4:47 PM

    We are currently experiencing issues with provisioning phone numbers. During this time users might see outbound messaging failures. We are currently investigating this issue!

Sep 2022

The Campaigns Opt-In for review submission is failing
  • Resolved
    September 29, 2022 at 11:31 PM

    This issue should now be resolved! Thank you for your patience

  • Investigating
    September 29, 2022 at 10:57 PM

    We've currently got engineering taking a look into why the Campaigns Opt-In for Review Submissions is failing. We'll provide an update soon.

Delayed Voice Transcription
  • Resolved
    September 29, 2022 at 12:03 AM

    Issue was identified as resolved.

  • Identified
    September 28, 2022 at 9:04 PM

    Our engineers have identified the issue causing delays with voice transcriptions and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  • Investigating
    September 28, 2022 at 7:14 PM

    We are continuing to investigate delays with voice transcriptions actively. We expect to provide another update in 2 hours or as soon as more information becomes available.

Phone Support is currently unavailable
  • Resolved
    September 28, 2022 at 9:27 PM

    The third-party provider for our Phone System has resolved their issue. You may now resume calling our support line. Thank you for your patience.

  • Identified
    September 28, 2022 at 5:22 PM

    Our third-party provider for the Podium Support Phone system is currently unavailable. If you need to reach Podium Support please email or use our live chat tool.

Some Users Unable to Send Messages to New Contacts
  • Resolved
    September 22, 2022 at 10:16 PM

    We have resolved this issue!

  • Monitoring
    September 22, 2022 at 9:55 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    September 22, 2022 at 9:37 PM

    We have identified some issues with sending messages to new contacts. We are currently investigating this incident.

Aug 2022

Some users unable to free-type messages on desktop
  • Resolved
    August 29, 2022 at 4:45 PM

    We have resolved the issue. Please refresh your browser window to see the changes take effect!

  • Monitoring
    August 29, 2022 at 4:26 PM

    We have implemented a fix for this issue and are monitoring the result.

  • Investigating
    August 29, 2022 at 4:17 PM

    Some Podium users are unable to type messages in the composer and are restricted to using templates on the Desktop view. We are currently investigating this incident. The best workaround is to use the Podium mobile app for now!

Scheduled messages have not been sending.
  • Resolved
    August 26, 2022 at 10:50 PM

    The incident has been resolved. Scheduled automated messages can be expected to be delayed up to 27 hours. We apologize for this inconvenience, we are improving our processes to help prevent these delays moving forward

  • Investigating
    August 25, 2022 at 8:00 PM

    We noticed this morning that around 2 pm MDT yesterday scheduled messages have not been sending.

    We are currently investigating this issue and will be providing updates soon.

Degraded service with Podium Payments
  • Resolved
    August 22, 2022 at 8:00 PM

    Error rates have returned to normal. We appreciate your patience

  • Monitoring
    August 22, 2022 at 7:47 PM

    We have seen error rates return to normal, however we'll be monitoring our logs for the time being.

  • Investigating
    August 22, 2022 at 6:24 PM

    One of our partners is seeing degrades service. This could cause issues with Payment invoices. We are actively investigating this incident

Some Podium users getting a blank page on login
  • Resolved
    August 17, 2022 at 4:49 PM

    This issue has been resolved.

  • Monitoring
    August 17, 2022 at 4:20 PM

    We have pushed a fix for this issue; the platform should be loading correctly for all users. We are monitoring to catch any additional irregularities.

  • Investigating
    August 17, 2022 at 4:13 PM

    Some Podium users are getting a blank page when trying to load the inbox. We are currently investigating this incident.

    If you are seeing this issue, refreshing your page or selecting a different tab may allow you to access the site.

Aug 2022 to Oct 2022

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