Podium - Notice history

We have identified the issue and pushed a rollback. Please refresh your web browser and try to make a call again. For mobile app users, please force close the app and reopen the app.

We're seeing issues with the managerial items in the inbox for Phones appearing. This includes "Missed Calls" and "Active Call" items. Warm transfers between phones may also be affected.

Inbound and outbound calls themselves are unaffected. We're actively investigating this incident

A third-party provider is having an outage which is impacting various integrations at Podium. Cleardent, Dentrix Ascend, Dentrix Enterprise, Dentrix, Dolphin, Ortho2 Edge, Quickbooks Desktop, Tracker, and WinOMS may not be functioning properly causing Podium to not receive data from these integrations.

We are closely working with that third party until resolution.

We are seeing an increase in errors when attempting to send out marketing bulk messages. We're investigating now. This appears to be affecting a small number of users but we'll provide an update soon.

Some users may be having trouble searching for conversations in the inbox. We are currently investigating this incident. In the meantime, affected users can search using the Contacts page.

We are aware of an issue with the option to download reports of payment activity missing from the Payments dashboard. We are currently investigating the issue and will update as soon as more information is available.

The Podium platform is currently down for some users. We are investigating this incident.

We're seeing an increase of issues with Android notifications not delivering. We've got our engineering team taking a look to see what we can find. We believe Phone Call notifications are unaffected, inbound call notifications still seem to be working.

If your Android device isn't receiving notifications there are a few items worth checking to ensure there isn't anything else affecting notifications. These include:

• Confirm notifications are allowed in device settings

• Confirm notification are enabled in the Podium app

• Check mobile device notification quiet hours or power save settings

• Check "Flip to shh" on Google devices

• Confirm the Podium app is up to date

• Confirm device OS is up to date

• Log out and back in

• Toggle off and back on the Podium notification permissions in the device settings

We'll provide updates soon.

We've identified an issue where responses from our AI tools may be slower to respond. We have also identified some push notifications may be intermittent.

Our team is releasing an app update, version 8.14.1, to revert it to the old search flow and resolve the issue.

Some customers are seeing slowness to load in their Contacts page and Contact drawer to the right of their conversations, with occasional failures to load. We are currently investigating this incident.