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Operational

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Notice history

Jan 2024

"Oops, there is an issue with your Podium phone number" banner appearing for some users
  • Resolved
    Resolved

    The cause of this issue has been identified and we are working to resolve it. Meanwhile, users still experiencing this issue may resolve it by clearing their cache and cookies.

  • Investigating
    Investigating

    Some users are seeing a red banner stating "Oops, there is an issue with your Podium phone number. Let us know and we'll get it fixed." We are currently investigating this incident.

Some users are unable to connect Google and Facebook to Podium
  • Resolved
    Resolved

    This issue has been resolved 🎉

  • Identified
    Identified

    We have identified the cause of the errors and are working on a hotfix for this issue now.

  • Investigating
    Investigating

    Some users are running into an error when attempting to connect Podium to Google or Facebook for reviews. We've got our engineering team taking a look into this and we'll provide an update soon.

Some customers seeing error when using the AI Suggested Replies in the inbox
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Intermittent Outbound deskphone calls and inbound calls on softphones failing on some accounts
  • Resolved
    Resolved

    This issue is now completely resolved. Thank you for your patience while we worked through this.

  • Monitoring
    Monitoring

    We implemented a fix and will continue to monitor this closely.

  • Identified
    Update

    We are still working towards a resolution and will continue to update as we work through this issue.

  • Identified
    Update

    We've also identified some inbound calls that are intermittently failing on softphones. We are still seeing issues with the outbound calls from desk phones failing intermittently.

    We are still pushing full speed ahead towards a resolution.

  • Identified
    Identified

    We're actively working towards a resolution.

  • Investigating
    Investigating

    We are currently investigating reports of outbound calls failing.

Some Australian accounts unable to send outbound MMS messages
  • Resolved
    Resolved

    Our carrier partner has confirmed that this incident is resolved.

  • Monitoring
    Monitoring

    We are observing successful outbound MMS delivery and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident with our carrier partner to resolve the issue.

Dec 2023

Inbox slow to load for some users
  • Resolved
    Resolved

    The incident is now resolved!

  • Identified
    Identified

    We have identified the issue and we are working towards a fix.

  • Investigating
    Investigating

    We are currently investigating reports of users experiencing long loading times when attempting to access the inbox. We will continue to post updates as more information becomes available!

Some Australia accounts unable to send outbound messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are monitoring to ensure no further examples of failed messages continue to appear

  • Identified
    Identified

    We have identified what the issue is and we're working on getting this resolved for small set of Australia accounts that are seeing this issue.

  • Investigating
    Investigating

    We're currently looking into reports of some Australian accounts unable to send outbound messages to numbers. We'll provide updates soon.

Unable to receive inbound calls on iOS devices
  • Resolved
    Resolved

    This issue has been resolved. We appreciate your patience.

  • Monitoring
    Monitoring

    We have implemented a fix to iOS devices. It may take up to an hour for this fix to reach all devices. We'll continue to monitor on our side to ensure everything is rolling out as expected.

  • Identified
    Update

    We're continuing work on a fix for all users on iOS devices.

    As a reminder, calls should work normally on desktop, desk phones, and Android devices. We appreciate the patience.

  • Identified
    Identified

    We have discovered what is causing the issue and are working on a fix now.

  • Investigating
    Update

    We've made some progress on identifying possible reasons for failed inbound calls and are continuing work on validation and working on a fix.

  • Investigating
    Investigating

    Some iOS devices are unable to receive inbound calls via Podium Phones. We've got all hands on deck to try and resolve this issue as quickly as possible. We'll continue to provide updates here as we receive them.

    Inbound calls on the desktop and desk phones and Android devices should be unaffected.

Users unable to connect Facebook/Facebook Messenger
  • Resolved
    Resolved

    We've resolved the issue. Facebook messages should be routing into Podium again 🎉

  • Investigating
    Investigating

    We were seeing an issue this morning with connecting Facebook to Podium, but that should be fixed now. We're still seeing some issues with Facebook Messages not pulling into the platform. We are investigating the issue.

Some users might see intermittent errors with sending messages.
  • Resolved
    Resolved

    Thank you for your patience, we are resolving this incident.

  • Monitoring
    Monitoring

    We believe the issue has been fixed but will keep monitoring to ensure full resolution.

  • Investigating
    Investigating

    We're seeing a few error rates with a few users attempting to send messages. We're currently all hands on deck working on a fix. We'll keep you updated on when we reach full resolution.

Nov 2023

Push Notifications may not be delivered
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our partner has implemented a fix and we will be monitoring Push Notifications closely.

  • Identified
    Identified

    We've identified an issue with one of our partners which is causing downstream issues with some push notifications to desktop and mobile devices to fail.

    We will continue to monitor until resolution.

Select payments on the mobile app reducing by one cent
  • Resolved
    Resolved

    This incident has been resolved! Users should update to Podium version 8.7.2 for iOS.

  • Identified
    Identified

    We are aware of an issue with payments created on the iOS mobile app for certain amounts ending in 70 or 80 cents being reduced by 1 cent. We have found the issue and are working on a fix. For any payments specifically ending in $0.70 or $0.80, we recommend using the web platform until this is resolved.

Issues sending Facebook Messages through Podium
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are seeing issues sending Facebook Messages through Podium. User's may experience a "Whoops! An error occurred while sending the message".

    We are awaiting a resolution from our partner.

Leads from Outlook aren't pulling in for some users
  • Resolved
    Resolved

    This incident has been resolved, and no leads were lost.

  • Investigating
    Investigating

    We're running into issues with pulling in leads from Outlook emails. We've got our engineering team taking a look to get this issue resolved as soon as possible.

Issues loading the Inbox
  • Resolved
    Resolved

    This incident has been resolved, we appreciate the patience with us

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We apologize for the inconvenience that this has caused!

  • Investigating
    Investigating

    We are seeing issues with loading the Podium app. We are currently investigating the issue and will add an update ASAP.

Nov 2023 to Jan 2024

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