All systems operational

Automations
Operational
Campaigns
Operational
Messaging
Operational
Mobile
Operational
Payments
Operational
Reviews
Operational
Voice
Operational
Web Application
Operational
Webchat
Operational

Notice history

Feb 2022

Mobile Reader Connectivity
  • Resolved
    February 18, 2022 at 10:39 PM

    The mobile Card Reader connectivity issue has been resolved with a new mobile app update on Android and iOS. Please update to version 7.5.81 for these new updates. We appreciate your patience

  • Investigating
    February 18, 2022 at 8:33 PM

    We are aware of an issue preventing some businesses from connecting to their mobile card readers and accepting payments. We are investigating the cause and will provide an update as soon as possible. Text-to-pay, manual card input, and stationary card readers are unaffected and fully functional.

Images showing as "Image not found" in the Podium Inbox on Desktop
  • Resolved
    February 18, 2022 at 7:58 PM

    We just resolved the issue!

  • Identified
    February 18, 2022 at 7:53 PM

    We are continuing to work on a fix for this incident. This issue is only affecting our desktop browser version of Podium, the images are able to be viewed on the mobile app.

  • Investigating
    February 18, 2022 at 7:52 PM

    We are currently investigating this incident. Images will show as "Image not found" in the Podium inbox, end users are receiving the outbound images and able to view them on their mobile device.

Users may see issues with conversation assignment
  • Resolved
    February 15, 2022 at 11:27 PM

    We just resolved the issue!

  • Investigating
    February 15, 2022 at 10:00 PM

    We are currently investigating this incident.

Jan 2022

Users may see issues in the Podium Inbox
  • Resolved
    January 28, 2022 at 6:50 PM

    We just resolved the issue!

  • Investigating
    January 28, 2022 at 5:40 PM

    We are currently investigating this incident. User may see issues when taking actions in the Podium Inbox (Closing conversation threads).

Teamchat and Leaderboard Temporarily Unavailable on Mobile App
  • Resolved
    January 20, 2022 at 11:10 PM

    This issue has been resolved. Teamchat and Leaderboad should be displaying correctly in the mobile app now.

  • Investigating
    January 20, 2022 at 11:04 PM

    We are currently investigating the root cause of this incident.

Podium Payment actions were briefly unavailable
  • Resolved
    January 20, 2022 at 1:00 PM

    From 6:00 - 6:15 am Mountain Time, Podium Payment actions were unable to be completed. The issue has been resolved and everything should now work as intended.

Podium Users are unable to search for contacts
  • Resolved
    January 05, 2022 at 4:25 PM

    We just resolved the issue!

  • Identified
    January 05, 2022 at 4:24 PM

    We have identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    January 05, 2022 at 4:23 PM

    We are currently investigating this incident. Podium users are currently unable to search for contacts in the Podium inbox.

Dec 2021

Next-Day Payout Delays
  • Resolved
    December 22, 2021 at 7:03 PM

    Next-day payouts should be returned to their normal schedule. We appreciate your continued support.

  • Monitoring
    December 20, 2021 at 5:52 PM

    Some merchants on next-day payouts may experience a delay on their payouts for transactions made on Friday, December 17, 2021. These payouts will be delayed until Tuesday, December 21, 2021. Next-day payouts are expected to return to normal starting Tuesday, December 21, 2021. We apologize for any inconvenience and appreciate your continued support.

Some users may see slowness
  • Resolved
    December 16, 2021 at 9:17 PM

    This issue has been resolved. Podium is working as expected. Thank you for your patience!

  • Identified
    December 16, 2021 at 9:02 PM

    We have identified that the issue is related to a much broader outage with a third-party hosting provider. Will continue to provide updates as this gets resolved.

  • Investigating
    December 16, 2021 at 8:42 PM

    We are currently investigating this incident. We are seeing some slowness/failures loading the inbox right now.

Some card readers are unable to connect
  • Resolved
    December 15, 2021 at 6:31 PM

    We are seeing card reader connectivity back up and running. We appreciate your patience!

  • Monitoring
    December 15, 2021 at 6:19 PM

    We have located a potential cause of the issue and have made changes we believe should help alleviate the intermittent issues. We are closely monitoring to confirm this change has helped.

  • Investigating
    December 15, 2021 at 6:02 PM

    Some card readers are experiencing difficulties fully connecting. These issues seem intermittent and impacting a small number of users. We believe this might be due to an earlier outage with a third-party and are working on identifying and remedying the issue. We will provide updates shortly.

Users unable to load the platform
  • Resolved
    December 15, 2021 at 4:14 PM

    We are seeing all Podium services back up and running! Thank you for your patience.

  • Monitoring
    December 15, 2021 at 3:56 PM

    We are seeing some services come back online. Will continue to monitor until the Third-party hosting provider confirms resolutions.

  • Identified
    December 15, 2021 at 3:30 PM

    We have identified that the issue is related to a much broader outage with a third-party hosting provider. Will continue to provide updates as this gets resolved.

  • Investigating
    December 15, 2021 at 3:24 PM

    We are currently investigating issues around users unable to load the Podium platform.

Issues sending outbound messages.
  • Resolved
    December 10, 2021 at 11:41 PM

    We just resolved the issue!

  • Monitoring
    December 10, 2021 at 9:27 PM

    It appears that everything is sending/working as expected. We are monitoring the issue for now.

  • Identified
    December 10, 2021 at 9:15 PM
  • Investigating
    December 10, 2021 at 9:02 PM

    We are seeing issues with outbound message delivery.

Dec 2021 to Feb 2022

© Podium Corp Inc. 2022
Terms & Conditions | Privacy