Podium - Notice history

Phones experiencing degraded performance

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Degraded performance

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Jul 2026

Repeated notifications for a missed call
  • Identified
    UTC
    Identified
    We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected
Inbox search failing to return results
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available.
Scheduled Public API Maintenance
  • Completed
    July 12, 2026 at 10:00 AMUTC
    Completed
    July 12, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 12, 2026 at 9:00 AMUTC
    In progress
    July 12, 2026 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 29, 2026 at 4:45 PMUTC
    Planned
    June 29, 2026 at 4:45 PMUTC

    We will have scheduled maintenance of our public API on July 12th from 3-4 AM Mountain Time. During maintenance the public api may experience delays or degraded performance

Database Maintenance
Scheduled for July 11, 2026 at 3:00 AM – 3:00 AMUTC
  • Planned
    July 10, 2026 at 3:13 PMUTC
    Planned
    July 10, 2026 at 3:13 PMUTC

    We are planning for a scheduled maintenance on Friday July 10th at 10-11 PM MST. During this time automated answers/responses and Appointment notifications (That are not AI based) will be slow, and may be degraded experience/performance.

Tekion LeadSync is down due to a Tekion outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion.

Jun 2026

Investigating Issues with Public API Webhook Delivery
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We’re investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.
Calls dropping and call failure
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently.

Minor Database upgrade
  • Completed
    June 28, 2026 at 5:15 AMUTC
    Completed
    June 28, 2026 at 5:15 AMUTC
    Maintenance has completed successfully
  • In progress
    June 28, 2026 at 5:00 AMUTC
    In progress
    June 28, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 25, 2026 at 6:26 PMUTC
    Planned
    June 25, 2026 at 6:26 PMUTC

    We are planning for a scheduled database upgrade, during this time users may experience delays in messages.

Calls dropping and call failure
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue causing dropped calls and not being able to make or receive calls intermittently.
Calls dropping
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating an issue causing dropped calls.

May 2026

Xtime Service Degraded
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage.
VinSolutions Leads may not be pulling into Podium
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We're investigating elevated reports of Vinsolutions Leads not pulling into Podium.
Leads Synced from Third-Party CRMs may not be pulling into Podium
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Leads should be pulling in from third-party CRM's through integrations.

  • Investigating
    UTC
    Investigating
    We're investigating elevated reports of leads not pulling into Podium from third-party integrations.
AU Phones - Calls not ringing through to users and going straight to voicemail
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Xtime Timing Out
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We're experiencing elevated errors with service integrations using Xtime which may impact ability for appointments to be set.

May 2026 to Jul 2026

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