All systems operational

Automations

Operational
Campaigns
Operational

Contacts

Operational

Messaging

Operational
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational

Phones

Operational
Web Application
Operational
Webchat
Operational

Marketplace

Operational

Notice history

Oct 2023

No notices reported this month

Sep 2023

Podium experiencing issues delivering messages to AT&T and Verizon phone numbers
  • Resolved

    We are declaring this incident resolved after a few hours of everything returning to nominal levels. Thank you

  • Monitoring

    We're seeing error rates return to normal. We're going to continue monitoring to ensure everything continues to work as intended. We appreciate your patience

  • Identified

    Our partner carrier is seeing issues with messages being sent to Verizon and AT&T numbers. We'll be working with them for a resolution as soon as possible. We'll continue to provide updates as we receive them.

  • Investigating

    We're seeing a large number of messages failing to send to certain carriers. We're investigating this issue and will be able to provide an update soon.

Some customers unable to send Bulk Messages
  • Resolved

    This issue has been resolved.

  • Identified

    We've identified the issue and are working on a fix. In the meantime, these Bulk Messages can be sent if it's recreated as a new one and sent out, but as a brand new Bulk Message - not through the 'Duplicate' feature.

  • Investigating

    We are currently investigating this incident.

Users are unable to log in
  • Resolved

    This issue has been resolved. Thank you.

  • Monitoring

    We’re starting to see the issue be resolved for users. We’re still monitoring to ensure everything is stable with our platform. We appreciate your patience.

  • Investigating

    We are currently investigating an incident where some users are unable to log into Podium. We'll provide an update shortly

Mobile Payments Issues
  • Resolved

    This incident has been resolved. All payments are available in Payment Activity. The issue with payments showing cancelled in Payment Activity is resolved with 8.6.0 iOS app and Android 8.5.1 app updates.

  • Monitoring

    We have one fix in final testing and another in development for these issues. Updates to come soon!

  • Identified

    We are seeing some successful manual entry/card on file payments ran on the mobile app displaying a 'cancelled' status in Payment Activity. We are also seeing some successful mobile payments not show in Payment Activity. We are currently investigating this incident. We have a fix in place for the first issue that we are testing and reviewing. Updates to comes soon.

Newly-created Podium locations unable to send messages
  • Resolved

    This incident has been resolved.

  • Monitoring

    We are having issues provisioning Toll Free numbers for new accounts. Because of this new locations/accounts must complete a 10DLC registration in order to message.

    We will continue to monitor the incident and will add updates as more information becomes available.

  • Investigating

    This incident is affecting customers who are adding locations or signing up for Podium for the first time.

    We are currently investigating this incident.

Planned Platform Maintenance
  • Completed
    September 10, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    September 10, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    September 10, 2023 at 4:00 AM

    We have scheduled downtime Saturday 09/10 from 10PM MST - 11PM MST. During this time a small subset of users may experience errors when logging in to the platform, additionally, user's will not be able to sign up for Podium. We apologize for any inconvenience this may cause.

Error on Leaderboard page
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    Users are currently seeing an "uh-oh" error when trying to access the leaderboard. We are currently investigating this incident.

Reporting Platform Upgrade
  • Completed
    September 19, 2023 at 6:04 PM

    Maintenance has completed successfully.

  • In progress
    September 06, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    September 06, 2023 at 2:00 AM

    We have a scheduled maintenance beginning at 8:00 pm MT where we will be upgrading our reporting platform. Reporting data will be stale during this window but will be caught up when the maintenance is finished.

Mobile Notification Maintenance
  • Completed
    September 02, 2023 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    September 02, 2023 at 8:00 AM

    Maintenance is now in progress

  • Planned
    September 02, 2023 at 8:00 AM

    We are planning for a scheduled maintenance during that time.

Message Failures for those with Approved Registration for 10DLC A2P.
  • Resolved

    We have largely seen a resolution for this issue. Please contact support if there are any persisting issues.

  • Identified

    We have reopened this incident. There are a few isolated situations where a subset of customers are still experiencing this issue. We will continue working on this issue until resolution.

  • Resolved

    We have resolved this issue. Thank you for your patience

  • Identified

    Our team is still diligently working on resolution for this issue. We appreciate your patiences as we work to get this resolved as soon as possible.

  • Identified

    We've identified the root cause and are actively working on a resolution.

  • Identified

    We are continuing to work on a fix for this incident.

  • Identified

    We are investigating spikes of message failures for those who are already registered and approved for 10DLC A2P messages. We are working with our carrier partner for resolution.

Aug 2023

The Notifications page is throwing an error
  • Resolved

    We have fixed the issue with the Notifications page. We appreciate your patience.

  • Identified

    We have found the issue behind the error and are working on a fix for this issue now.

  • Investigating

    When navigating to Settings > Notifications, an error page is being thrown. We are currently investigating this incident.

Users not able to create or edit Automations
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

New phones users are experiencing issues with setting up their E911 address and cannot make outbound calls
  • Resolved

    This incident has been resolved.

  • Identified

    New Phones users are having trouble setting up their E911 address for Phones and making outbound calls. This only impacts new Phone users, and existing users should still be able to make outbound calls as long as E911 has already been configured.

    We appreciate your patience. We'll provide an update as soon as we have more information.

Users unable to send messages. Users are also unable to login via reset codes.
  • Resolved

    We have confirmed this issue has been resolved. Thank you for your patience.

  • Monitoring

    We are seeing outbound messages deliver now. We will continue to monitor this closely to ensure it is resolved.

  • Identified

    We have identified that this issue is with our downstream carrier partner. We are working with them for resolution. Inbound messages are also being received.

  • Investigating

    We are currently investigating this incident.

Some users unable to see locations or assign conversations to other users.
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investing an issue where some users are unable to see all locations they are assigned through the location picker. We are also investigating an issue where users are unable to assign conversations to other users.

Some users were unable to see other users, their locations, or assign conversations to other users.
  • Resolved

    This incident has been identified and resolved. The issue began August 14th at 4:30pm MT and was resolved at 7:45am MT on August 15th

Some users unable to access Podium
  • Resolved

    We have resolved the issue some users were seeing. Thank you for your patience!

  • Identified

    Some users are unable to access Podium on the web. We have identified the issue and are in the process of resolving it.

Subscribed contacts CSV uploads getting stuck at 50%
  • Resolved

    This incident has been resolved. CSV file should upload and process correctly now. Users may need to re-upload files that were stuck at 50%.

  • Investigating

    We are currently investigating this incident.

Aug 2023 to Oct 2023

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