Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Oct 2024

Messages are stuck in sending and slow to deliver
  • Resolved
    Resolved

    We have seen delivery rates return to normal for an extended period now. We are marking this incident as resolved

  • Monitoring
    Monitoring

    We're starting to see improved delivery times with messages. We'll monitor to ensure delivery times continue to improve

  • Identified
    Identified

    We're reopening this incident as it appears messages are starting to get delayed again with Verizon Wireless carriers. We'll provide updates as our carriers work to resolve this issue.

    As a reminder, it appears messages do eventually successfully deliver after a few minutes

  • Resolved
    Resolved

    We have seen delivery times return to normal for all US carriers. We appreciate the patience while we worked with our partners on this issue

  • Identified
    Update

    Our carrier is continuing to work with Verizon on message delays.

    The delays with AT&T appear to have disappeared but we'll continue to monitor and provide updates as we receive them.

  • Identified
    Identified

    We're continuing to work with our carrier to resolve this issue.

  • Investigating
    Update

    We're working with our carrier to dig into this issue

  • Investigating
    Investigating

    We are currently investigating reports of messages showing as "Sending..."

    Messages still seem to be delivering after a few minutes. Inbound messages appear to be unaffected.

Some users are seeing an issue with caller ID not displaying on desk phones
  • Resolved
    Resolved

    Thank you for your patience with this incident

  • Monitoring
    Monitoring

    We've identified the issue and are working with our partner to help resolve this as quickly as possible. We'll provide an update once we've resolved the issue

  • Investigating
    Investigating

    We are currently investigating this incident. This issue does not affect our web phones, only desk phones.

Scheduled Maintenance for Sunday October 20th
  • Completed
    October 20, 2024 at 9:00 AM
    Completed
    October 20, 2024 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    October 20, 2024 at 8:00 AM
    In progress
    October 20, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 20, 2024 at 8:00 AM
    Planned
    October 20, 2024 at 8:00 AM

    We are planning for a scheduled maintenance during that time. There may be a few delays across the platform but none should be longer than 5 minutes

Some Podium review report emails not delivering
  • Resolved
    Resolved

    Thank you for your patience with this incident

  • Monitoring
    Update

    We're still monitoring this issue.

  • Monitoring
    Monitoring

    We've addressed the issue, and it seems stable now. We're monitoring it to make sure it's resolved.

  • Identified
    Identified

    It seems this issue is only affecting emailed review reports.

  • Investigating
    Investigating

    We are currently investigating this issue.

Some users are unable to save the call routing settings for phone numbers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified what the issue is and are actively working on a fix

  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2024

Error viewing payments activity page
  • Resolved
    Resolved

    We have identified the error, and we are implementing a fix. This issue is now resolved.

  • Monitoring
    Monitoring

    We are starting to see improvements and we will continue to monitor to ensure full resolution.

  • Investigating
    Investigating

    We are seeing an issue where accounts are getting an error when attempting to load their Payments activity page. We are currently investigating this issue, and will provide an update as soon as more information is available.

Some email notifications not being delivered
  • Resolved
    Resolved

    This incident has been resolved. Email notifications are now being sent without an issue.

  • Identified
    Identified

    We have identified the issue and are working towards a fix.

  • Investigating
    Investigating

    Some users are not seeing some email notifications be delivered. We are currently investigating this incident.

Phones settings can't be updated for all phones orgs
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Failed Scheduled Messages
  • Resolved
    Resolved

    We implemented a fix for this and marking this as resolved. We will continue to monitor for a new reports.

  • Investigating
    Investigating

    We are currently investigating an issue where scheduled messages are failing to send. We are investigating the issue and will update as soon as more information is available

AI responses are delayed
  • Identified
    Identified

    We have identified that the maximum time a message was delayed for was 25 minutes and all delayed messages except for those in Auto have been sent successfully.

  • Resolved
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.

Aug 2024

Some users are unable to make outbound calls.
  • Resolved
    Resolved

    We have identified the issue and pushed a rollback. Please refresh your web browser and try to make a call again. For mobile app users, please force close the app and reopen the app.

Scheduled Maintenance August 24th
  • Completed
    August 24, 2024 at 8:30 AM
    Completed
    August 24, 2024 at 8:30 AM
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 8:00 AM
    In progress
    August 24, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 8:00 AM
    Planned
    August 24, 2024 at 8:00 AM

    We are planning for a scheduled maintenance during August 24th at 2AM MDT. During this time some users may experience some issues when attempting to use the inbox.

Phone Updates in the inbox aren't working
  • Resolved
    Resolved

    We believe the incident only ever affected internal testing accounts. We appreciate the patience and understanding.

  • Investigating
    Update

    Most managerial items in the inbox are still working as intended. The functionality missing is information around which user answered/started a call.

    Warm transfers also appear to be functional. We're continuing to dig into this

  • Investigating
    Investigating

    We're seeing issues with the managerial items in the inbox for Phones appearing. This includes "Missed Calls" and "Active Call" items. Warm transfers between phones may also be affected.

    Inbound and outbound calls themselves are unaffected. We're actively investigating this incident

Some users are seeing issues with desk phones not being able to make or receive calls
  • Resolved
    Resolved

    We're resolving this issue but are continuing to monitor calls to ensure normal behavior.

  • Monitoring
    Monitoring

    We have applied a fix for this issue. We are monitoring active calls.

  • Investigating
    Update

    We are seeing issues with calls not being able to be answered. We are currently investigating this issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
Some Australian accounts experiencing intermittent issues with SMS/MMS deliverability
  • Resolved
    Resolved

    We are no longer experiencing issues with SMS/MMS deliverability for our Australian clients. This incident has been resolved.

  • Monitoring
    Monitoring

    We are observing successful SMS/MMS delivery and are currently monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024 to Oct 2024

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