Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Sep 2024

Maintenance scheduled for September 7th
Scheduled for September 08, 2024 at 1:00 AM – 3:00 AM about 2 hours
  • Update
    September 08, 2024 at 1:00 AM
    Planned
    September 08, 2024 at 1:00 AM

    The scheduled maintenance for August 17th has been rescheduled for the evening of September 7th

  • Planned
    August 18, 2024 at 1:00 AM
    Planned
    August 18, 2024 at 1:00 AM

    We are performing a major upgrade of our systems in the evening on Saturday, August 17th. Changes to users, locations, and more will be delayed during this time. Exact timing will be announced at a later time but we expect this downtime to be a couple hours. We appreciate your cooperation

Survey follow-up messages not sending after a score has been received
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue where follow-up messages are not automatically sending after a customer responds to a Survey message with a score.

Lag with inbox notification counts
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We will post an update as soon as more information is available.

  • Investigating
    Investigating

    We are currently investigating an issue where inbox counts and badging may be a little delayed in updating when a new message comes in. We are working to resolve this issue and will post an update as soon as more information is available.

Intermittent issues generating AI messages with agent, review responses, and call summaries
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently investigating this incident and have mitigated the impact.

Some users are seeing a delay in call recordings and Transcripts showing up in the conversation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Aug 2024

Some users are unable to make outbound calls.
  • Resolved
    Resolved

    We have identified the issue and pushed a rollback. Please refresh your web browser and try to make a call again. For mobile app users, please force close the app and reopen the app.

Scheduled Maintenance August 24th
  • Completed
    August 24, 2024 at 8:30 AM
    Completed
    August 24, 2024 at 8:30 AM
    Maintenance has completed successfully
  • In progress
    August 24, 2024 at 8:00 AM
    In progress
    August 24, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 8:00 AM
    Planned
    August 24, 2024 at 8:00 AM

    We are planning for a scheduled maintenance during August 24th at 2AM MDT. During this time some users may experience some issues when attempting to use the inbox.

Phone Updates in the inbox aren't working
  • Resolved
    Resolved

    We believe the incident only ever affected internal testing accounts. We appreciate the patience and understanding.

  • Investigating
    Update

    Most managerial items in the inbox are still working as intended. The functionality missing is information around which user answered/started a call.

    Warm transfers also appear to be functional. We're continuing to dig into this

  • Investigating
    Investigating

    We're seeing issues with the managerial items in the inbox for Phones appearing. This includes "Missed Calls" and "Active Call" items. Warm transfers between phones may also be affected.

    Inbound and outbound calls themselves are unaffected. We're actively investigating this incident

Some users are seeing issues with desk phones not being able to make or receive calls
  • Resolved
    Resolved

    We're resolving this issue but are continuing to monitor calls to ensure normal behavior.

  • Monitoring
    Monitoring

    We have applied a fix for this issue. We are monitoring active calls.

  • Investigating
    Update

    We are seeing issues with calls not being able to be answered. We are currently investigating this issue.

  • Investigating
    Investigating
    We are currently investigating this incident.
Some Australian accounts experiencing intermittent issues with SMS/MMS deliverability
  • Resolved
    Resolved

    We are no longer experiencing issues with SMS/MMS deliverability for our Australian clients. This incident has been resolved.

  • Monitoring
    Monitoring

    We are observing successful SMS/MMS delivery and are currently monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2024

Various Integrations having Issues
  • Resolved
    Resolved

    We have confirmed with the third-party that data should be flowing for all the impacted integrations.

  • Identified
    Identified

    A third-party provider is having an outage which is impacting various integrations at Podium. Cleardent, Dentrix Ascend, Dentrix Enterprise, Dentrix, Dolphin, Ortho2 Edge, Quickbooks Desktop, Tracker, and WinOMS may not be functioning properly causing Podium to not receive data from these integrations.

    We are closely working with that third party until resolution.

Some users are unable to send Marketing bulk messages
  • Resolved
    Resolved

    This incident has been resolved. Marketing bulk messages should be sending normally now.

  • Investigating
    Investigating

    We are seeing an increase in errors when attempting to send out marketing bulk messages. We're investigating now. This appears to be affecting a small number of users but we'll provide an update soon.

Inbox Search issues for some users
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users may be having trouble searching for conversations in the inbox. We are currently investigating this incident. In the meantime, affected users can search using the Contacts page.

Payments Report Download missing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue and we are working on implementing a fix.

  • Investigating
    Investigating

    We are aware of an issue with the option to download reports of payment activity missing from the Payments dashboard. We are currently investigating the issue and will update as soon as more information is available.

Podium app down
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    Podium is back up. We are monitoring this issue.

  • Investigating
    Investigating

    The Podium platform is currently down for some users. We are investigating this incident.

Jul 2024 to Sep 2024

Next

© Podium Corp Inc. 2024
Terms & Conditions | Privacy