Podium - Notice history

All systems operational

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Jun 2023

Links failing to send to T-Mobile
  • Resolved
    Resolved

    This issue should now be resolved and Links should be sending to T-Mobile user's again. As a reminder please register for 10DLC to avoid any unnecessary filtering, learn more about 10DLC here

  • Identified
    Identified

    We are receiving reports of T-Mobile filtering links for unregistered messages, we are working with our partners for a quick resolution. For customers that are experiencing this issue, registering for 10DLC will prevent this from happening in the future. The current ETA for approvals is 2-3 weeks. Please reach out to support if there are any questions!

  • Resolved
    Resolved

    We have implemented a workaround to help with links being filtered.

    Business 10DLC registration will still be required for everyone later this year. Registration can take a couple weeks, learn more on how to get started here.

  • Identified
    Identified

    Unregistered 10DLC business numbers are failing to send links to T-Mobile users. We are working with our partners to resolve this issue.

    Registering your number for 10DLC will help resolve the issue and will be required for all businesses later this year. Learn more here.

Payment Method Settings Issue
  • Resolved
    Resolved

    This incident has been resolved! Thanks again for your patience.

  • Identified
    Identified

    We have identified an issue some users are having updating the Payment methods page within Payments Settings. We should have a fix for this soon. Thanks for your patience.

Some users are running into issues with logging in
  • Resolved
    Resolved

    We have resolved the issue with users logging in. If you are still running into this, closing your browser and reopening it should allow you to log back into your account. We appreciate your patience.

  • Monitoring
    Monitoring

    We have implemented a fix and are beginning to see our systems recover. We'll continue to monitor to ensure the issues are fully addressed with this fix.

  • Investigating
    Update

    We are actively working on finding the issue with some users being stuck in a loop after they were logged out.

    On desktop, we are finding that clearing your cache and cookies could help resolve the log in issues.

  • Investigating
    Investigating

    Some users are running into issues with being logged out and logging back in. We are aware of this issue and are actively working on a fix. We will update soon.

iOS App: Outbound emails - attachments failing to send. Inbound emails - images failing to display
  • Resolved
    Resolved

    This incident has been resolved. Please ensure users have updated to version 8.1.10.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Outbound messages that include attachments are not sending
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Inbound messages with image attachments are still working correctly.

May 2023

Inbound Calls aren't triggering phones to ring
  • Resolved
    Resolved

    Our phone systems have fully recovered. We thank you for your patience during this incident.

  • Monitoring
    Monitoring

    Our phones appear to be returning to a regular state. However we will continue to monitor until our partner's system has fully recovered

  • Investigating
    Update

    We are working with our partners on a resolution for this incident. We will continue to provide updates on this incident as we receive them. We appreciate your patience.

  • Investigating
    Update

    Hardphones are currently unable to send or receive calls

    Softphones are able to send calls but will not ring for inbound calls. These calls are still going to voicemail and are not being dropped.

    We are still working to understand this issue to be able to provide an estimated time for when we will be back up.

  • Investigating
    Investigating

    We are currently investigating the cause of this issue and are working to get updates as quickly as possible

Slow deliverability issues
  • Resolved
    Resolved

    We have implemented some changes to our systems to get message sending for MMS type messages to a healthier place. We will continue to monitor and ensure that this fix has the intended results.

  • Investigating
    Investigating

    We are currently investigating an issue that is causing a delay in Messaging Delivery for messages that have an attachment such as an image, video, or a file.

Some users unable to load Marketplace App Home Page
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some users are unable to load the inbox
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Some images not sending via Podium
  • Resolved
    Resolved

    Our carrier partner has confirmed that this incident is resolved.

  • Monitoring
    Monitoring

    Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution

  • Identified
    Identified

    We have identified the cause of the issue, this seems to be an error on our carrier partners side. Images should be queued to send when the incident is resolved. We will update this post as we receive updates from our partner.

  • Investigating
    Investigating

    Some customers are seeing issues with sending images via text. We are currently investigating this incident.

Apr 2023

Inbox search/filter not displaying most up-to-date information
  • Resolved
    Resolved

    The issue involving inaccurate search results from the inbox has been resolved! We appreciate the patience with this issue.

  • Identified
    Identified

    Currently when searching or filtering in the Inbox, users can expect not to see the most up-to-date information reflected in the list of results.

    No data loss is taking place, and when an individual conversation is opened, users will see correct, up-to-date information.

    We have identified the issue and are working towards a solution.

Some accounts unable to access the Inbox page
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

  • Monitoring
    Monitoring

    We have pushed a fix for this issue and are currently monitoring the result.

Review issues with Reporting and Attribution
  • Identified
    Identified

    We've identified the issue and got reports back up and running. Fixing review attribution is currently in progress.

  • Investigating
    Investigating

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.

  • Resolved
    Resolved

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.

Review notification emails not sending
  • Resolved
    Resolved

    This incident has been resolved 🎉

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. Some users are starting to see review emails come in again.

  • Investigating
    Investigating

    Email notifications for new reviews have stopped sending out to some customers. We are currently investigating this issue.

Outbound Messaging errors
  • Resolved
    Resolved

    This issue is now resolved.

  • Investigating
    Investigating

    We are currently investigating an issue causing some users to experience messaging failures. We apologize for the inconvenience that this is causing and will post an update ASAP!

Apr 2023 to Jun 2023

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