Podium - Notice history

All systems operational

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Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Operational

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Mar 2024

Some users unable to add new Phones devices to their accounts
  • Resolved
    Resolved

    We have resolved the issue blocking new deskphones from being added to accounts.

  • Investigating
    Investigating

    We're running into a few errors when users are attempting to add a new Phones device to their account. We've got our engineering team taking a look and will provide updates as soon as possible.

    We currently believe all existing and paired deskphones are functioning as intended.

[Retroactive] Our Carrier Partner seeing Delays with outbound messages
  • Resolved
    Resolved


    Our carrier partner has resolved the issue, and all messages should now be delivering as intended. However, please note that some outbound messages sent between 6:17 AM and 6:46 AM MT could not be delivered and will appear as failed in the inbox.

    If you need to resend these messages, please do so from the inbox. We apologize for the inconvenience this has caused and will continue to work with our carrier partner to prevent such occurrences in the future.

  • Monitoring
    Monitoring

    Our carrier partner identified an issue where some messages were queued up and delayed to be sent. They've identified the issue and outbound messages should be delivered timely. We will continue to monitor this.

LeadDrive Failures
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We've identified the issue and are working towards a fix.

  • Investigating
    Investigating

    We are currently investigating issues with LeadDrive Automations. This is causing some auto responses to a LeadDrive to not send.

Some users unable to set their password
  • Resolved
    Resolved

    We have resolved this incident. Thank you for your patience!

  • Investigating
    Investigating

    Some users, including first time users, are unable to set their passwords when accessing the platform. We've got our team taking a look and will provide an update shortly

Inbound Google Business Messages Failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We've identified the issue and are working towards resolution

  • Investigating
    Investigating

    We're investigating reports of Google Business Messages not pulling into the Podium Inbox

Feb 2024

Conversation items from calls are delayed from showing up in the Podium Inbox
  • Resolved
    Resolved

    Delayed conversation items are starting to load within Podium Inbox now and should be fully loaded within 10 minutes. Conversation items for Phones(e.g., Missed calls, In Progress calls) should be back up and running.

  • Investigating
    Investigating
    We are currently investigating this incident.
AT&T Outages
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing reports of AT&T devices having connection issues, this may affect customers ability to message certain AT&T users! We will continue to monitor the incident from AT&T and will post updates as they are available.

Mobile push notifications are not being sent
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Facebook Connection errors
  • Resolved
    Resolved

    We have resolved the issue with our Facebook connection. Users will need to reconnect to Facebook in order to reliably pull in Facebook reviews and respond to them from Podium.

    Review invitations prompting customers to leave a review on the business' Facebook page are still functional and unaffected.

    To learn how to connect Facebook to your account, please read our help article located HERE.

  • Identified
    Update

    We are continuing work on a fix for Reviews capabilities for Facebook connections. We apologize for the inconvenience.

  • Identified
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with Facebook Business Pages getting disconnected from Podium accounts. We will provide updates as we uncover more.

  • Identified
    Identified

    Facebook messaging functionality should now be restored, and we are working on restoring the reviews functionality of the Facebook connection.

  • Investigating
    Investigating

    We are currently investigating some errors with the Facebook Messenger getting disconnected on customer's accounts. We will update as soon as more information is available!

Help Center site is down
  • Resolved
    Resolved

    This issue should be resolved

  • Monitoring
    Monitoring

    We've implemented a fix. New visitors should be able to view the site while recent visitors may need to wait a few more minutes for the fix to take place. We'll continue to monitor until we've ensured all users are able to access the site.

  • Investigating
    Investigating

    We're currently investigating our help center page at help.podium.com as it appears to be down for most users. We'll provide updates soon.

Jan 2024

"Oops, there is an issue with your Podium phone number" banner appearing for some users
  • Resolved
    Resolved

    The cause of this issue has been identified and we are working to resolve it. Meanwhile, users still experiencing this issue may resolve it by clearing their cache and cookies.

  • Investigating
    Investigating

    Some users are seeing a red banner stating "Oops, there is an issue with your Podium phone number. Let us know and we'll get it fixed." We are currently investigating this incident.

Some users are unable to connect Google and Facebook to Podium
  • Resolved
    Resolved

    This issue has been resolved 🎉

  • Identified
    Identified

    We have identified the cause of the errors and are working on a hotfix for this issue now.

  • Investigating
    Investigating

    Some users are running into an error when attempting to connect Podium to Google or Facebook for reviews. We've got our engineering team taking a look into this and we'll provide an update soon.

Some customers seeing error when using the AI Suggested Replies in the inbox
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Intermittent Outbound deskphone calls and inbound calls on softphones failing on some accounts
  • Resolved
    Resolved

    This issue is now completely resolved. Thank you for your patience while we worked through this.

  • Monitoring
    Monitoring

    We implemented a fix and will continue to monitor this closely.

  • Identified
    Update

    We are still working towards a resolution and will continue to update as we work through this issue.

  • Identified
    Update

    We've also identified some inbound calls that are intermittently failing on softphones. We are still seeing issues with the outbound calls from desk phones failing intermittently.

    We are still pushing full speed ahead towards a resolution.

  • Identified
    Identified

    We're actively working towards a resolution.

  • Investigating
    Investigating

    We are currently investigating reports of outbound calls failing.

Some Australian accounts unable to send outbound MMS messages
  • Resolved
    Resolved

    Our carrier partner has confirmed that this incident is resolved.

  • Monitoring
    Monitoring

    We are observing successful outbound MMS delivery and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident with our carrier partner to resolve the issue.

Jan 2024 to Mar 2024

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