Podium - Notice history

Experiencing partially degraded performance

Automations - Degraded performance

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Degraded performance

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

Jul 2024

Various Integrations having Issues
  • Identified
    Identified

    A third-party provider is having an outage which is impacting various integrations at Podium. Cleardent, Dentrix Ascend, Dentrix Enterprise, Dentrix, Dolphin, Ortho2 Edge, Quickbooks Desktop, Tracker, and WinOMS may not be functioning properly causing Podium to not receive data from these integrations.

    We are closely working with that third party until resolution.

Some users are unable to send Marketing bulk messages
  • Resolved
    Resolved

    This incident has been resolved. Marketing bulk messages should be sending normally now.

  • Investigating
    Investigating

    We are seeing an increase in errors when attempting to send out marketing bulk messages. We're investigating now. This appears to be affecting a small number of users but we'll provide an update soon.

Inbox Search issues for some users
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users may be having trouble searching for conversations in the inbox. We are currently investigating this incident. In the meantime, affected users can search using the Contacts page.

Payments Report Download missing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue and we are working on implementing a fix.

  • Investigating
    Investigating

    We are aware of an issue with the option to download reports of payment activity missing from the Payments dashboard. We are currently investigating the issue and will update as soon as more information is available.

Podium app down
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    Podium is back up. We are monitoring this issue.

  • Investigating
    Investigating

    The Podium platform is currently down for some users. We are investigating this incident.

Jun 2024

Android app notifications aren't delivering for some users
  • Resolved
    Resolved

    Android app version 8.18.2 is now available to everyone and contains even further notification fixes. We appreciate the patience

  • Monitoring
    Monitoring

    We believe we have discovered and fixed the root issue causing notifications from delivering. App version 8.18.1 is now available on the Play Store and appears to solve the issue. We're continuing to work on further improvements

  • Investigating
    Update

    We're still actively working on a fix for android notifications. We have a few potential solutions we're pursuing. We appreciate the patience

  • Investigating
    Investigating

    We're seeing an increase of issues with Android notifications not delivering. We've got our engineering team taking a look to see what we can find. We believe Phone Call notifications are unaffected, inbound call notifications still seem to be working.

    If your Android device isn't receiving notifications there are a few items worth checking to ensure there isn't anything else affecting notifications. These include:

    • Confirm notifications are allowed in device settings

    • Confirm notification are enabled in the Podium app

    • Check mobile device notification quiet hours or power save settings

    • Check "Flip to shh" on Google devices

    • Confirm the Podium app is up to date

    • Confirm device OS is up to date

    • Log out and back in

    • Toggle off and back on the Podium notification permissions in the device settings

    We'll provide updates soon.

Issues with AI Responses
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are no longer seeing delays with AI Responses and Push Notifications are also being delivered. We will continue to monitor.

  • Identified
    Identified

    We've identified an issue where responses from our AI tools may be slower to respond. We have also identified some push notifications may be intermittent.

iOS devices - the Inbox search feature may not display message results.
  • Resolved
    Resolved

    iOS update 8.14.1 has been approved and released on the App Store. Users may need to download the update from the App Store if it doesn't auto-update.

  • Identified
    Identified

    Our team is releasing an app update, version 8.14.1, to revert it to the old search flow and resolve the issue.

Action Required - Scheduled Maintenance - Android Podium Mobile App
  • Completed
    June 18, 2024 at 11:30 AM
    Completed
    June 18, 2024 at 11:30 AM

    Maintenance has completed successfully.

    *Note - If you are still not receiving notifications, you may need to delete the Podium Mobile App and reinstall from the App Store.

  • In progress
    June 18, 2024 at 11:00 AM
    In progress
    June 18, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    June 18, 2024 at 11:00 AM
    Planned
    June 18, 2024 at 11:00 AM

    We are performing scheduled maintenance on our Android Mobile app. Push notifications will not be available during this maintenance. The maintenance will begin at 5:00am MT on June 18th, 2024 and should last 30 minutes.

    Note: Once the maintenance is complete, Android users must open the Podium Mobile app to resume receiving notifications. If you are continuing to have issues, you may need to delete the Podium Mobile App and reinstall it from the app store.

Contacts Page and Contact Drawers slow to load or not loading at all
  • Resolved
    Resolved

    This issue has been identified and resolved.

  • Investigating
    Investigating

    Some customers are seeing slowness to load in their Contacts page and Contact drawer to the right of their conversations, with occasional failures to load. We are currently investigating this incident.

May 2024

Platform Issues
  • Resolved
    Resolved

    We should be completely resolved now.

  • Monitoring
    Monitoring

    We're seeing the Podium Application load correctly now. We're still monitoring closely.

    If users are still experiencing issues, closing the browser completely and reopening should resolve the issue.

  • Identified
    Identified

    We're seeing Desk Phones coming back online and a few services starting to load. We're still working to ensure the rest of the Podium application loads correctly.

  • Investigating
    Investigating

    We are currently investigating issues with the platform not loading

Some clients experiencing issues logging in
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the incident and are working towards a fix.

  • Investigating
    Investigating
    We are currently investigating this incident.
Review invite links are not working
  • Resolved
    Resolved

    This issue has been resolved 🎉

  • Identified
    Identified

    We are seeing an issue with review invitation links leading to a 404 error page. We have identified the issue and hope to get it working soon.

Issues with outbound and inbound calls
  • Resolved
    Resolved

    This incident should be completely resolved.

  • Monitoring
    Monitoring

    We're seeing devices come back online and are able to receive and make calls. We will continue to monitor this closely.

  • Identified
    Update

    While we continue to work through resolution, calls through the Web Podium Phones (not physical devices) should continue to work.

  • Identified
    Update

    We are still working towards resolution and will continue to provide updates.

  • Identified
    Identified

    We have identified the issue and are working to mitigate all impact.

  • Investigating
    Investigating

    We are currently investigating issues with inbound and outbound calls.

Messaging Failures
  • Resolved
    Resolved

    This issue should be completely resolved.

  • Monitoring
    Monitoring

    There was a brief period of message failure for outbound messages. The errors have cleared up and will continue to monitor closely.

  • Investigating
    Investigating

    We are currently investigating an issue where we are seeing messages error out and fail to send.

May 2024 to Jul 2024

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