Messaging experiencing degraded performance

Automations

Operational

Bulk Messaging

Operational

Contacts

Operational

Messaging

Degraded performance
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational

Surveys

Operational

LeadDrive

Operational

Phones

Operational
Web Application
Operational

Webchat

Operational

Marketplace

Operational

Notice history

Apr 2024

Mar 2024

Feb 2024

Facebook Connection errors
  • Resolved
    Resolved

    We have resolved the issue with our Facebook connection. Users will need to reconnect to Facebook in order to reliably pull in Facebook reviews and respond to them from Podium.

    Review invitations prompting customers to leave a review on the business' Facebook page are still functional and unaffected.

    To learn how to connect Facebook to your account, please read our help article located HERE.

  • Identified
    Update

    We are continuing work on a fix for Reviews capabilities for Facebook connections. We apologize for the inconvenience.

  • Identified
    Identified

    We've identified the issue and are working on a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with Facebook Business Pages getting disconnected from Podium accounts. We will provide updates as we uncover more.

  • Identified
    Identified

    Facebook messaging functionality should now be restored, and we are working on restoring the reviews functionality of the Facebook connection.

  • Investigating
    Investigating

    We are currently investigating some errors with the Facebook Messenger getting disconnected on customer's accounts. We will update as soon as more information is available!

Help Center site is down
  • Resolved
    Resolved

    This issue should be resolved

  • Monitoring
    Monitoring

    We've implemented a fix. New visitors should be able to view the site while recent visitors may need to wait a few more minutes for the fix to take place. We'll continue to monitor until we've ensured all users are able to access the site.

  • Investigating
    Investigating

    We're currently investigating our help center page at help.podium.com as it appears to be down for most users. We'll provide updates soon.

Feb 2024 to Apr 2024