Podium - Notice history

Reviews experiencing degraded performance

Automations - Operational

Bulk Messaging - Operational

Contacts - Operational

Messaging - Operational

Mobile - Operational

Payments - Operational

Podium Services - Operational

Public API - Operational

Reviews - Degraded performance

Surveys - Operational

LeadDrive - Operational

Phones - Operational

Web Application - Operational

Webchat - Operational

Marketplace - Operational

AI Employee - Operational

Notice history

May 2025

Delay in AI Employee Responses
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Podium Maintenance
  • Completed
    May 04, 2025 at 9:30 AM
    Completed
    May 04, 2025 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    May 04, 2025 at 9:00 AM
    In progress
    May 04, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    May 04, 2025 at 9:00 AM
    Planned
    May 04, 2025 at 9:00 AM

    We are planning for a scheduled maintenance on May 4th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry.

Google reviews aren't pulling in for accounts not connected to Google
  • Identified
    Identified

    We've discovered the cause why Google reviews aren't pulling in for non-connected accounts. We'll be working on a fix for this next week

  • Investigating
    Investigating

    Google reviews are currently not pulling in for accounts that have not connected their Google Business Profile to Podium. We've got our team working on a fix but we expect this to take some time. For accounts that have connect Google, reviews pulling in continue to be unaffected and working as intended.

    If you'd like to continue to receive Google reviews, we highly recommend connecting your Google Business Profile to Podium. You can learn more on how to connect your Google Business Profile here.

Apr 2025

Email Notifications failing to deliver
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and we are seeing improvements, we are continuing to monitor the issue to ensure email notifications are getting delivered properly.

  • Investigating
    Investigating

    We have identified an issue with our emails failing to deliver due to an authentication error. We are investigating the issue and will provide updates as more information becomes available.

Possible delays with Emails
  • Resolved
    Resolved

    Email delivery rates have returned to normal. Thank you for your patience

  • Monitoring
    Monitoring

    We've seen delays start to return to normal. We'll continue to monitor this issue to ensure delivery times continue to stabilize

  • Investigating
    Investigating

    We're seeing delays with email outbound messages due to our partners. We'll monitor and continue to provide updates as we receive them.

AI Employee messages are running into delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We're starting to see these delays disappear, but we'll continue to monitor to ensure responses return to normal speed

  • Investigating
    Investigating

    We're seeing unexpected delays with AI Employee responses. We've got our team taking a look at this right now and will provide an update as soon as possible

Podium Maintenance
  • Completed
    April 13, 2025 at 10:00 AM
    Completed
    April 13, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    April 13, 2025 at 9:00 AM
    In progress
    April 13, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    April 13, 2025 at 9:00 AM
    Planned
    April 13, 2025 at 9:00 AM

    We are planning for a scheduled maintenance on April 13th at 3:00am MT. You may see an increase in errors during this time that should be resolvable with a retry.

VinSolutions - Degraded Performance with Stop the Clock
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating an issue with VinSolutions Stop the Clock

Mar 2025

Issue with calls going straight to voicemail
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our backend carrier has identified the issue causing calls to go straight to voicemail and they have implemented a fix to resolve the issue. We are currently monitoring calls to make sure they are going through fine now.

  • Identified
    Identified

    We’re investigating an incident with our back end carrier where some calls are going straight to voicemail when the system tries to access a greeting or other audio file. To mitigate the impact, calls are being sent to voicemail when this occurs so they can still have an action on the call. This isn’t affecting every call, but we’re keeping a close eye on our back end carriers status page for updates.

  • Investigating
    Investigating

    We’re investigating an incident with our back end carrier where some calls are going straight to voicemail when the system tries to access a greeting or other audio file. To mitigate the impact, calls are being sent to voicemail when this occurs so they can still have an action on the call. This isn’t affecting every call, but we’re keeping a close eye on our back end carriers status page for updates.

Reviews Maintenance
  • Completed
    March 30, 2025 at 9:30 AM
    Completed
    March 30, 2025 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    March 30, 2025 at 9:00 AM
    In progress
    March 30, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    March 30, 2025 at 9:00 AM
    Planned
    March 30, 2025 at 9:00 AM

    We are doing maintenance on our Reviews Product. During this time, customers will be unable to Reply to Google Reviews, Pull in any received reviews from Google, or Connect Google to Podium for about 30 minutes.

    Your customers will still be able to leave reviews for Google.

Issues with inbound message deliverability from ATT users
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have been notified by our carrier of issues receiving messages from ATT users for a subset of our Podium numbers. We are working with our carrier to resolve the issue, and will add updates when more information becomes available.

Message failures with AI agent
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified an issue with our AI provider and are awaiting a resolution.

  • Investigating
    Investigating

    We are currently investigating this incident.

MMS issues to ATT and Verizon Wireless
  • Resolved
    Resolved

    This incident has been reported as resolved, and our carrier partner is no longer seeing issues with MMS type messages to Verizon or ATT recipients.

  • Identified
    Identified

    We have received reports from our carrier partner of ongoing issues related to failed messages when sending MMS-type messages to Verizon Wireless and ATT recipients. We will continue to work with our carrier partner to investigate and resolve this issue.

Mar 2025 to May 2025

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