Messaging Experiencing Degraded Performance

Automations

Operational
Campaigns
Operational

Messaging

Degraded performance
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational
Voice
Operational
Web Application
Operational
Webchat
Operational

Notice history

Jan 2023

Unable to receive some inbound messages
  • Monitoring
    January 27, 2023 at 10:59 PM

    We're beginning to see a lowering in error rates on inbound messages for our users. We'll continue to monitor inbound message rates for anomalies. We appreciate your patience with this matter.

  • Identified
    January 27, 2023 at 5:34 PM

    We have identified the root cause of the issue. The fix is being worked on and we'll provide an update once we've received confirmation that the fix has been implemented.

  • Identified
    January 27, 2023 at 2:48 PM

    Thank you for your patience as we continue to work on this incident. We have found the scope of the issue to affect numbers in Australia and continue to fully resolve this issue as soon as possible.

  • Identified
    January 27, 2023 at 5:04 AM

    We are working with our partners and believe this issue lies with certain carriers. Our partners are reaching out to carriers on what may be causing these issues. We'll update when we receive a response.

  • Investigating
    January 27, 2023 at 4:17 AM

    We are working hard on identifying the issue. We appreciate your patience as we work on resolving this incident.

  • Investigating
    January 27, 2023 at 3:47 AM

    We are currently investigating an incident where we're unable to receive some inbound messages. We are working with our third-party partners to resolve this incident as soon as possible

Communications Channels settings page down
  • Resolved
    January 26, 2023 at 10:50 PM

    This issue is now resolved the issue!

  • Investigating
    January 26, 2023 at 10:43 PM

    We are seeing errors when attempting to load the Communications Channels page found in settings. We are currently investigating the issue.

Planned Maintenance
Scheduled for January 22, 2023 at 4:00 AM – 4:30 AM 30 minutes
  • Planned
    January 22, 2023 at 4:00 AM

    We are planning for a scheduled maintenance during January 21st at 9:00 PM to 9:30 PM MST. During this time some users will not be able to sign in to their Podium account, and inbound messages will be queued to be delivered after the maintenance is completed.

Some users only able to send templates
  • Resolved
    January 20, 2023 at 10:25 PM

    We have resolved the issue.

  • Monitoring
    January 20, 2023 at 10:07 PM

    We implemented a fix and currently monitoring the result.

  • Identified
    January 20, 2023 at 9:59 PM

    We have identified the issue and are working towards a fix.

Dec 2022

Scheduled Podium Maintenance
  • Completed
    December 18, 2022 at 6:00 AM

    Maintenance has completed successfully

  • In progress
    December 18, 2022 at 5:00 AM

    Maintenance is now in progress

  • Planned
    December 18, 2022 at 5:00 AM

    We are planning for scheduled maintenance during this time. Users will be unable to use automations, appointments, campaigns, reporting, or reviews during this time.

Third-party reviews delayed in pulling into Podium
  • Resolved
    December 23, 2022 at 10:12 PM

    The issue with our third-party we hooks has now been resolved! We appreciate your patience as we worked with our partners on a resolution for delayed reviews

  • Investigating
    December 16, 2022 at 11:04 PM

    We are noticing delays with pulling in reviews that have been posted to a third-party platform. Certain reviews may take up to a day to pull into Podium after they have been posted. We have identified the issue involves a third-party and will be working with them for resolution.

Webhook delays
  • Resolved
    December 14, 2022 at 10:11 PM

    This has been resolved. Webhook events should be delivering now.

  • Investigating
    December 14, 2022 at 9:34 PM

    We are currently seeing delays with our webhooks. We are investigating this incident.

Some Text-to-Pay Payments have no payment method available
  • Resolved
    December 13, 2022 at 12:13 AM

    If you are having trouble with this issue, please contact Support.

  • Investigating
    December 12, 2022 at 10:05 PM

    We are seeing an issue where there is no payment method for a customer to select. This is only affecting a small number of invoices using text-to-pay. We are currently investigating this incident.

Nov 2022

Some accounts unable to send payment requests
  • Resolved
    November 29, 2022 at 11:49 PM

    We have resolved this issue! Payments is now functioning as expected for all accounts.

  • Identified
    November 29, 2022 at 7:04 PM

    We have identified the cause of this issue and are in the process of deploying a fix.

  • Monitoring
    November 29, 2022 at 7:04 PM

    We have identified the cause of this issue and are in the process of deploying a fix.

Error setting up a new review invite integration on the Payments Home Page
  • Resolved
    November 29, 2022 at 5:23 PM

    We just resolved the issue!

  • Investigating
    November 29, 2022 at 3:39 PM

    We are aware of an error when trying to set up a new review invite integration on the Payments Home Page for first time users. We are currently investigating this incident.

  • Monitoring
    November 29, 2022 at 3:39 PM

    A fix has been identified and we are monitoring the results.

"Deposits and Withdrawals" Payments reporting page failing to load
  • Resolved
    November 28, 2022 at 9:06 PM

    We just resolved the issue!

  • Investigating
    November 28, 2022 at 8:37 PM

    We are currently investigating this incident.

Some users may experience difficulties updating tipping payment settings
  • Resolved
    November 23, 2022 at 10:21 PM

    We just resolved the issue!

  • Identified
    November 23, 2022 at 10:08 PM

    We have identified the issue and are working on validating the fix

  • Investigating
    November 23, 2022 at 9:35 PM

    We are currently investigating this incident.

Nov 2022 to Jan 2023

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