All systems operational

Automations

Operational
Campaigns
Operational

Contacts

Operational

Messaging

Operational
Mobile
Operational
Payments
Operational

Podium Services

Operational

Public API

Operational
Reviews
Operational

Phones

Operational
Web Application
Operational
Webchat
Operational

Marketplace

Operational

Notice history

Jun 2023

Users unable to access Podium
  • Resolved

    This incident has been resolved.

  • Monitoring

    For a brief period, users could not access Podium. We have implemented a fix for this issue and are monitoring the result.

May 2023

Inbound Calls aren't triggering phones to ring
  • Resolved

    Our phone systems have fully recovered. We thank you for your patience during this incident.

  • Monitoring

    Our phones appear to be returning to a regular state. However we will continue to monitor until our partner's system has fully recovered

  • Investigating

    We are working with our partners on a resolution for this incident. We will continue to provide updates on this incident as we receive them. We appreciate your patience.

  • Investigating

    Hardphones are currently unable to send or receive calls

    Softphones are able to send calls but will not ring for inbound calls. These calls are still going to voicemail and are not being dropped.

    We are still working to understand this issue to be able to provide an estimated time for when we will be back up.

  • Investigating

    We are currently investigating the cause of this issue and are working to get updates as quickly as possible

Slow deliverability issues
  • Resolved

    We have implemented some changes to our systems to get message sending for MMS type messages to a healthier place. We will continue to monitor and ensure that this fix has the intended results.

  • Investigating

    We are currently investigating an issue that is causing a delay in Messaging Delivery for messages that have an attachment such as an image, video, or a file.

Some users unable to load Marketplace App Home Page
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Some users are unable to load the inbox
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Some images not sending via Podium
  • Resolved

    Our carrier partner has confirmed that this incident is resolved.

  • Monitoring

    Our carrier has notified us that a fix has been put into place, we have seen an improvement for deliverability with messages that are sending images. We will continue to monitor the queue to ensure a full resolution

  • Identified

    We have identified the cause of the issue, this seems to be an error on our carrier partners side. Images should be queued to send when the incident is resolved. We will update this post as we receive updates from our partner.

  • Investigating

    Some customers are seeing issues with sending images via text. We are currently investigating this incident.

Chat with Support unavailable
  • Resolved

    The Podium Live Chat with Support has intermittently been unavailable over the last two days due to platform issues. We have identified the issue and implemented a fix so that it is available again. We will continue to monitor Live Chat closely to ensure a high standard of service from us.

Messaging Errors
  • Resolved

    We appreciate your patience as we worked through this incident. During this period, any message not delivered will be reflected within the Podium Interface. If you wish to ensure the delivery of these messages, please resend them manually through Podium.

  • Monitoring

    We are back up and showing operational. We are investigating possibilities for replaying outbound messages that failed during this incident. We will continue to provide updates as we monitor the situation, and work on recovering.

  • Monitoring

    We are seeing improvements with outbound and inbound messaging deliverability. We are still working on a full resolution and will continue to monitor the current situation.

  • Investigating

    We are currently experiencing an issue with messaging traffic and preventing some messages from sending. We apologize for the inconvenience that this is causing, and we will continue to provide updates as we investigate this issue.

Apr 2023

Inbox search/filter not displaying most up-to-date information
  • Resolved

    The issue involving inaccurate search results from the inbox has been resolved! We appreciate the patience with this issue.

  • Identified

    Currently when searching or filtering in the Inbox, users can expect not to see the most up-to-date information reflected in the list of results.

    No data loss is taking place, and when an individual conversation is opened, users will see correct, up-to-date information.

    We have identified the issue and are working towards a solution.

Some accounts unable to access the Inbox page
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

  • Monitoring

    We have pushed a fix for this issue and are currently monitoring the result.

Review issues with Reporting and Attribution
  • Identified

    We've identified the issue and got reports back up and running. Fixing review attribution is currently in progress.

  • Investigating

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.

  • Resolved

    Some customers may be seeing issues this morning with review data not appearing on reporting, and reviews not being automatically credited to employees. Our team is currently investigating this.

Review notification emails not sending
  • Resolved

    This incident has been resolved 🎉

  • Monitoring

    We implemented a fix and are currently monitoring the result. Some users are starting to see review emails come in again.

  • Investigating

    Email notifications for new reviews have stopped sending out to some customers. We are currently investigating this issue.

Outbound Messaging errors
  • Resolved

    This issue is now resolved.

  • Investigating

    We are currently investigating an issue causing some users to experience messaging failures. We apologize for the inconvenience that this is causing and will post an update ASAP!

Google Business Messaging failing to launch
  • Resolved

    This incident has been resolved.

  • Identified

    We are currently investigating an issue that is causing some users to experience an error when attempting to launch Google Business Messaging. We apologize for the inconvenience that this is causing, and we will continue to provide updates on this until we find a full resolution!

Apr 2023 to Jun 2023

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